Clothes
How can I find the right size?

In order to choose the right size for your child, you can refer to the size guide for clothing.  Click here to view our size guide

Where are Ky Ky Kids products made?

Our collections are designed and created in Cork by Ky Ky Kids founder, Sharon and the products are manufactured in Turkey. We control our production line in its entirety.

Do you provide measurements of the lengths of the skirts, dresses, etc?

No we do not offer the actual measurement to each size however please feel free to contact us for further details kykykids@gmail.com

Do you wholesale your products or sell into shops?

We do and you will find us in a lot of shops around Ireland & Northern Ireland. We are happy to stock other retailers so please get in touch if you’re interested or register for a wholesale account via our website.
Nursery
What are the precautions to take when buying a nursery product?

We recommend washing all our products before use such bath towels, bibs and blankets.


Your Ky Ky Kids Account

Why create an account on Ky Ky Kids?

By creating an account at Ky Ky Kids, you will be able to place orders on our site, receive our newsletters, stay informed about our newest collections and sale promotions.

How can I create my account?

To do this, click on "Create Account" at the top of the Ky Ky Kids website. Then, by clicking on "create my account" you will be guided to create your Ky Ky Kids account.

How can I change my information?

If you want to change your details (address, phone, email ....), Once logged into your account, you can make changes as you choose by clicking "edit" in the "My Information" section.

Can I unsubscribe from newsletters?

You can unsubscribe from our newsletters via the unsubscribe link at the bottom of all our newsletters.

How can I delete my account?

If you wish to permanently delete your Ky Ky Kids account you can email us at kykykids@gmail.com.

I forgot my password, what can I do? To reset your password, click 'Forgot Your Password' on the LOGIN page. Enter your email address and we will send you an email so you can reset your password and start shopping again. Also remember to check your junk mail or spam folder.

Payment
Which payment methods are accepted?

You can pay by credit card (Visa, Mastercard, Maestro, American Express) or by Paypal.

Is my payment secure?

Ky Ky Kids is PCI compliant which ensures all payments are secure. We encrypt your payment card details using industry standard SSL technology to ensure they are kept completely safe and secure

I have a promotional code, how can I use it?

If you have received a promotional code for Ky Ky Kids, you can enter it when placing your order on the "Shopping Cart" page in the "Gift Card or Discount code" box. Hit the "Apply" button and the discount, subject to eligibility, will be applied to the basket before continuing to checkout.

Orders
How do I track my order?

Once you have made you order, you will receive several emails:
- One email for the confirmation of your order
- One email for the confirmation of shipment, which will provide a tracking number
- One email once your order has been delivered


Can I cancel or modify an order once it is confirmed?

Please contact us via email with any requests to cancel or modify your order.

Returns
Return and exchange of an article bought online

If you wish to return an order, or part of an order, please do so within 10 days after purchase date. The items must be unworn, unwashed and in their original packaging & labeled. After the 10 day Cooling Off Period items cannot be refunded.  

Please ensure that you get proof of postage when returning items to us.

Returns can be sent to Ky Ky Kids, Main Street, Glenville T56VN80, Co Cork

How will I be refunded?

We refund you back onto the credit card used to make the purchase.

Shipping


Where can I ship my order?

Ky Ky Kids deliver anywhere in the world.  We ship all over Ireland, United Kingdom, Europe, Australia, USA, Canada almost every day.

What are the conditions of shipping? (method, fee, delivery time)


We offer:

  • Standard delivery by Fastway Couriers or An Post
  • Express delivery UPS or An Post
  • 2 days for Ireland from the shipping date,
  • 4-5 days for the UK from the shipping date.
  • International orders may take longer depending on location

Is there free shipping?

You can get free standard delivery for orders over €35 for orders to Ireland/UK.  International orders will get free standard delivery for orders over €60

Also, by signing up to our newsletter, you will be notified about special promotions. The newsletter will give you all the promotions and the current updates to the site.

Ky Ky Kids Gift Card


How do I use a gift card on Ky Ky Kids?

Simply enter the number on the gift card in the “Gift voucher or Discount code” box at checkout.  Hit the “Apply” button and the value of the gift card, will be applied to the basket before continuing to checkout.

Can an item paid by gift card be exchanged or returned?

Any item paid by gift card can be exchanged following the regular policies.  Once the return of the item is processed your gift card will be refunded.

How long are gift cards valid

There is no expiry date on our gift cards

What are the maximum and minimum amounts available on a gift card?

A card or e-gift card can be credited with an amount of choice ranging from €10 to €300.


Wholesale
Do you wholesale your products or sell into shops?

We do and you will find us in a lot of shops around Ireland & Northern Ireland. We are happy to stock other retailers so please get in touch if you’re interested or register for a wholesale account via our website.
Additional questions ?

Feel free to contact us anytime via email kykykids@gmail.com