Returns can be sent to the Ky Ky Kids address as displayed below. Returns can only be authorised under the following conditions:

  • Goods should be returned within 7 days Cooling Off Period
  • (from the day of receiving goods)
  • Goods received damaged or faulty.
  • The wrong goods delivered.

* All Items must be carefully packed and returned unused and in a resalable condition with original packaging and tags still intact.

 

 

7 DAY COOLING OFF PERIOD:

During this period you may simply decide to cancel and return your order (in full or partial) for a refund. The cooling off period lasts for 7 days from receipt of goods. After the 7 day Cooling Off Period goods cannot be refunded.

*Important: Please note that under the cooling off period, goods must be carefully packed and returned unused in original packaging with tags still intact. Once the goods have been returned and fully inspected a refund can be authorised - Providing that the goods and packaging are in a resalable condition.

NOTE: A refund for the price of the goods (less shipping costs) will be issued within 14 days from when the goods have been returned.

We highly recommend returning items via a registered service as Ky Ky Kids can not be held responsible for returned goods if lost or damaged in transit. Under the cooling off period, the customer assumes full responsibility for returning the goods including all shipping costs incurred.

 

DAMAGED OR FAULTY GOODS:

We take great care to ensure that your goods are packed carefully to arrive in perfect original condition, however in the unlikely event that your goods arrive damaged or with a fault, we can accept returns providing they are returned within 7 days of receipt.

Please note: This does not include damage or faults caused by misuse of the item(s) or failure to follow correct washing and care instructions.

In the event you receive goods damaged or with a fault, we will endeavour to either repair or replace the goods. If this is not possible or the goods are no longer available then a full refund will be offered.

For return of damaged goods, please contact us for further information.

Ky Ky Kids, Main Street, Glenville T56VN80, Co Cork.